NIG

Privacy Policy

We at NIG are committed to respecting your privacy and recognise your need for appropriate protection and management of personally identifiable information you share with us (any information by which you can be identified, such as name, address, telephone number). That is why NIG has established this privacy policy, so that you can understand the care with which we intend to treat your information.

You can visit nig.com without telling us who you are or revealing any personal information about yourself. We track the internet address of the domains from which people visit us and analyse the data for trends and statistics, but the individual user remains anonymous.

Your Insurer

You are giving your information to NIG who is a member of the Royal Bank of Scotland Group (The Group)

For information about our Group of companies please visit www.rbs.com and click on 'About Us', or for similar enquiries please telephone 0131 556 8555 or Textphone 0845 900 5960.

How we use your information and who we share it with 

We will use your information to manage your insurance policy, including underwriting and claims handling. This may include disclosing it to other insurers, third party underwriters, suppliers, loss adjusters  and reinsurers. Your information includes data about your transactions.

We may use and share your information with other members of the Group to help us and them:

  • assess financial and insurance risks;
  • recover debt;
  • prevent and detect crime;
  • develop services and systems.

We do not disclose your information to anyone outside the Group except:

  • where we have your permission; or
  • where we are required or permitted to do so by law; or
  • to other companies who provide a service to us or you; or
  • where we may transfer rights and obligations under this agreement.

We may transfer your information to other countries. If we do this we will ensure that anyone to whom we pass it provides an adequate level of protection.

Sensitive Information

Some of the personal information we ask you for may be sensitive personal data, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions) We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and to provide the services described in your policy documents.

Please ensure that you only provide us with sensitive information about other people with their agreement.

Your electronic information

If you contact us electronically, we may collect your electronic identifier e.g. Internet Protocol (IP) address or telephone number supplied by your service provider.

Security

Any personal data saved is held safely on our mainframe computer, with security systems preventing unauthorised access and we always ensure it is treated confidentially.

Cookies

Please note that we use 'Cookies' on the Site. A cookie is a software application that tracks our users' navigation of the Site and stores that information on their hard drives. This allows us to understand our users' habits and preferences which enables us to customise our services for our users to provide an enhanced user experience. We may, for example, use cookies to store registration information so that you do not have to provide it to us on subsequent visits.