Values

At NIG we want to help you win and retain more customers, supporting your plans to grow.

The broker is at the heart of our business and we're totally focussed on commercial for SMEs, with business development managers and underwriters on hand to deliver the right solutions when you need them. 

Approach

We deal in facts and solutions. We are to-the-point and will not over-elaborate. Brokers are busy professionals - our team is there to make their business easier, providing them with answers.

Behaviour

We really know commercial insurance. Our customers have access to the right people and we are always clear about what we can and can't do for them.

Approach

More than ever we need to understand our customers' current and future needs. Through doing this we can be proactive in influencing developments and improvements, so making our organisation more successful.

Behaviour

Our people are empowered to make smart decisions that meet the changing needs of our customers. We combine flexibility and agility in the way we deal with customers to ensure solutions are best for both our business and our partners.

Approach

It is our role to make customers believe they are important and that NIG are absolutely focussed on giving them the best service possible. We should be seen to be going the extra mile and always being ready to deal with and deliver whatever their needs are.

Behaviour

We have the drive and passion to do what is right for our customers. Our enthusiasm and positive attitude is what makes us different.

Approach

To deliver what a broker needs, we must really understand them. To understand them we need to be closer to them, ask the right questions and listen to them. Ultimately, we want them to think they are our 'number one' customer.

Behaviour

We pride ourselves on listening to our customers' needs in order to find better solutions that work for them and us .